Posts tagged "staff"

Celebrating National Puppy Day

March 18th, 2019 Posted by Community, Staff 0 thoughts on “Celebrating National Puppy Day”

At Think our four-legged friends bring our staff unconditional love and lots of laughs. Every once in a while, you will catch one here at the office. Having them around keeps life interesting and gives everyone a chance to scratch an ear or throw a toy during the day, which studies show helps make for a happy office. Not that we need studies to tell us that. Since March 23rd is National Puppy Day, we thought this would be the perfect opportunity to share some of that happy with you. Here are some adorable (if we may say so ourselves) pictures of our furry friends as puppies.

Gracie: She’s a huge party girl. She’s super playful and loves to be chased.


Andy: She’s very friendly and loves to “bump” people with a hip to get their attention.


Sawyer: Who was tuckered out from enjoying a nice day outside.


Bayley (top) and Pic (bottom) – Playful pups who enjoy sharing a home.


Bandon: He’s a big fan of people food. Even when it’s on someone’s desk!


Squeety (top) and Blue (bottom) – Talk about some snuggly pups!


Porter (left) and Annie (right). Annie will do anything for a treat. Porter is pretty sure he should still be a lap dog, even though he’s 80 lbs now!

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Celebrating Engineer’s Week

February 12th, 2019 Posted by Best Practices, byod, collaboration, Communication, Community, Managed Service Provider, Services 0 thoughts on “Celebrating Engineer’s Week”

Engineer’s Week is February 17th – 23rd, and here at Think we’re pretty excited. In part, because engineering is a huge part of what we do and who we are, but also because engineering is amazing. This is the perfect chance to shine the spotlight on some of the wonderful things engineering has helped us accomplish as well as recognize the dedicated engineers who’ve made them possible, throughout the world and here at Think.

When most people think of engineering, their minds go to fantastic bridges and skyscrapers, which makes sense. Structural engineering makes a splash, because we get to see and use bridges and buildings.

But we have some pretty amazing engineering feats happening right here at Think as well, and some pretty amazing engineers making them happen.

Dan Palmer, Network Engineer, recently received Cisco Certification CICD-Implementing Cisco Collaboration Devices.  By obtaining this certification he has demonstrated knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.  This means that he’s ready to help businesses take advantage of systems that facilitate unified communication in offices large and small, from VoIP voice services, visual voicemail, instant messaging, chat, and presence.  Dan sought out this certification because it’s important to him (and to all of us at Think) to provide the best possible support for our customers in all the services we offer. He’s currently working with a new client to set up the communication services that will support their business’s needs and help make communication easy and efficient. Dan is dedicated to doing what it takes to provide the experience our customers are looking for, and we’re happy to celebrate him and all he does.

Some of Dan’s favorite engineering marvels are The Hubble Telescope and NASA’s Voyager. Honestly, it doesn’t get much cooler than seeing galaxies that are billions of light years away and visiting distant parts of our solar system.

Darrell Brooks, Director of Network Infrastructure, recently earned his certification as an Information Systems Security Professional (CISSP). This is one of the most highly regarded certifications in this area, and it allows Darrell to help businesses take care of their security from a business perspective as well as a technological perspective. This is a vital step in information security, because even the most advanced technological security solutions can be undermined by inefficient or incomplete policies and procedures. And all the best intentions in the world can’t compete with well-trained and educated employees.

Darrell chose to pursue this certification because it was important to him to have a more complete skill set that allows him to support our clients on multiple levels. Every business, no matter the size, needs information security. And every business has the opportunity to create policies and procedures that will keep the core of their business secure, stable, and successful regardless of the ways technology and technological threats evolve.

One of Darrell’s favorite engineering marvels is the Internet, because it allows us to access knowledge that wouldn’t have been available in the past. Want to see the pyramids? You can do it from your living room. Need to do a home repair project, but don’t know how? There are videos for that.

To Dan, Darrell, and all of the engineers of the world, we want to extend our thanks. You’ve made the world a better place for so many people and in so many different ways. It doesn’t get any more worthy of celebration than that.

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Relationship Problems: 5 Ways Your Outdated Tech is Getting Between You and Your Staff

February 12th, 2019 Posted by Best Practices, byod, collaboration, Desktop, Internet, Managed Service Provider, Services 0 thoughts on “Relationship Problems: 5 Ways Your Outdated Tech is Getting Between You and Your Staff”

Technology exists to make our lives easier, our work more efficient, and our businesses more productive. It’s the perfect marriage of need and solution. At least it’s perfect until these 5 issues start causing downtime that interferes with your staff and their ability to do their jobs. Are any of these outdated tech issues getting between you and your staff?

1. Low Bandwidth: Nothing is quite as frustrating as waiting for a slow internet connection. Whether it’s downloading files or folders, accessing a database, or waiting on that important email, low bandwidth can make simple business functions torture for your staff. This can lead to everything from frustration to high turn-over, and both of those will impact your bottom line. Create an easy and enjoyable experience as well as an efficient work day for your staff by ensuring that your hardware and network are set up for optimum speeds.

2. Security Issues: Your staff is responsible for handling information that is vital to your business every single day. It’s important that this happens in a safe and productive way. In a digital age this means up to date firewalls, backups, security patches, and policies to ensure that your staff can do their jobs without worrying about an outside threat. Because losing data or getting hacked could cost you far more than just money; it could cost you your business.

3. Outdated Hardware: Old hardware can be the source of all kinds of issues, from overheating components that can fry entire systems to outdated software that leaves your system wide open to digital attacks. The good news is basic maintenance and regular upgrades are a lot easier and less costly than dealing with aging hardware and band-aid fixes. And your staff will be able to focus on their tasks instead of spending their time troubleshooting themselves or with technical support.

4. Inefficient Solutions: Sometimes the biggest problem a business has is not knowing what the best solution is for their IT needs. There are multiple options for every kind of hardware and software need, and choosing the wrong one will slow you down and ultimately cost you. Is cloud the right solution? How advanced is your antivirus? What is the best firewall? Do you have the IT policies and procedures in place that will ensure the security and success of your business? Knowing the right direction for your business will ensure that your staff is as productive as possible.

5. User Error: All the high-end technology in the world can’t save you from an employee who isn’t prepared to use it correctly. This can be devastating when there’s a security breach or a network outage because an employee misplaced a password or deleted the wrong setting. Taking the time to properly educate and train your staff on the digital aspects of your company will not only save you trouble, it will give your business an important edge. We always recommend a business have an IT policy and properly train employees on the BYOD culture. This will give your staff the peace of mind that comes with knowing they’re doing the right thing the right way.

Did a few of these sound a little too familiar? The good news is everything on this list is easy to address, which makes for a happier and more productive workplace. Who doesn’t want that?

Are you ready to get your relationship with technology back on track, but don’t know how? Think’s engineers are highly trained and certified to assist with all of your business technology needs. Contact us for a consultation.

brian skiing

Brian Turner Joins Help Desk

December 27th, 2017 Posted by Staff 0 thoughts on “Brian Turner Joins Help Desk”

Think is excited to welcome another fantastic team member! Introducing our newest Help Desk Specialist, Brian Turner!

Quick Questions with Brian

I know Brian’s busy helping Think customers with tech support questions, so I just took a minute to ask him a few quick questions.

Background in technology and IT support

Brian has 10+ yrs of experience in customer service and IT support. He also has an Associates Degree of Applied Science in Network Engineering.

Brian’s role at Think

Brian’s title is Help Desk Specialist, which means he provides help desk phone support, complete scheduling of resources, service ticket creation, and overall Level 1 technical support for our customers. In short, he brings additional awesomeness to Think South!

brian's dog

Life outside the office

Brian and his family moved to Durango from Birmingham, Alabama, in September 2016. They have been married for 12 years and have a 12 year old daughter. I asked him a few fun questions…

What do you miss about being a kid? – Indulging in all the candy, and the innocence of everything. Most adults are too uptight and too serious

What’s your favorite outdoor activity? – Snowboarding

What would you do if you won the lottery? – I would buy a house in Durango, because the rent is too damn high?, OR, I would pay off my debt and buy a house in the big mountains.

We’re excited to have Brian on our crew. If you have a tech support question, give us a call and you might get to talk to him!

Think Outside the Box: Kenneth Horne

April 18th, 2016 Posted by Staff 2 thoughts on “Think Outside the Box: Kenneth Horne”

We are excited to debut a new feature series, introducing the people behind the tech here at Think Network Technologies. You have probably worked with us by phone or in remote support sessions, but we’d like to show a bit of our personality.

We have some amazing people powering our business, and today we’re introducing a new addition to the Think staff: Kenneth Horne.

Meet Kenneth Horne

Where did you grow up?
I was born and spent the first several years of my life in the Atlanta suburbs, then moved to Durango as a young teenager.

How did you get started in technology?
All of my experience with computers is self-taught. I started building and repairing computers at a young age and it all progressed from there. I have been working in the IT industry for about 5 years.

What is your role at Think? (In plain English, please.)
In addition to fixing broken computery things, I assist our clients by dispatching their tickets to the appropriate engineer. I also help educate [our clients] on basic and advanced computer procedures.

Outside the Box: Lightning Round


Kenneth in the snow

What 80’s movie/song would you say best describes you?
I hate 80’s music, horrible I know …but…. My favorite movie is The Goonies ’cause I’m a goofball!

If granted 3 wishes, what would they be?
World Peace … jk haha. One, I wish I could do magic like in the Harry Potter series (but without all that Voldemort nonsense!). Two, I wish that I had a super awesome spaceship that could travel to other planets & solar systems. Lastly, I would like to have anytime access to any/every book in the whole world.

If you could bring back a popular 80’s fad, what would it be?
One-piece ski suits!

If you could be a Star Wars character, what would your name/angle be?
I would totally be Yoda! He is super Zen and awesome and speaks funny.

If you could be an animal, what would it be and why?
I would like to be a Phoenix (not real, I know), because I love flying and being able to flash around in blazing flames is freakin’ cool!

If money was no object and you could buy anything you wanted, what would it be and why?
Well, since I can’t turn into a phoenix, I would want an airplane with unlimited fuel and my own airstrip so I could fly whenever I wanted.

What is your favorite thing about Durango?
Durango is awesome! I really love the sense of community here and the closeness to nature it provides.

What would you choose as the slogan for your life?
Don’t worry, be happy.


Kenneth on the rocks

What is your favorite season and why?
This one is hard! I probably like summer a bit more than anything else because there’s so much to do. I love swimming and water sports (rafting, kayaking, bridge jumping, rope swings), rock climbing, rappelling, hiking, and just the general good feeling that comes with being outside and active on a warm, bluebird day!

What is your pet peeve?
My absolute hugest pet peeve is negativity. I am a super positive person that’s always looking at the bright side and hate to be brought down.

What is one of the first things you notice about someone when you first meet them?
The first thing I notice is someone’s smile. Love to see someone happy!

What is the weirdest thing you’ve ever eaten?
Not weird to me, but maybe to some others: I absolutely love alligator. I lived on the Mississippi Gulf coast for a few years and one of my favorite restaurants made the best fried alligator po’boys that I’ve ever had!

If someone made a movie about your life, would it be a comedy, drama, romantic comedy, action film or science fiction?
It would totally be a Sci-Fi / Comedy!

What is your favorite acronym?
WTF – Where’s the Fun! Hahahahaha


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