Think Network Technologies

IT Help Desk Specialist

March 26th, 2021 Posted by 0 thoughts on “IT Help Desk Specialist”

Job Description

The Help Desk Specialist is responsible for Tier 1 troubleshooting and administration of existing systems including Windows Server 2003/2008/2012, Exchange 2003/10/13, storage appliances (EMC, DELL and EQL), virtualization (Vmware and Hyper-V), and backup. Our managed network contains well over 150 servers, 250 network devices, 500+ workstations, spread over 50 different sites. He/she troubleshoots network problems, monitors the network and escalates, reports and remedies system failures to Tier 2 and 3. Tier 1/Helpdesk support of end points, applications and servers. Assists in system engineering projects as assigned; He/she is responsible for ensuring customer satisfaction and the smooth flow of information.

  • Employee must be experienced with: 1-2 years of experience in multi-location IT environments, understanding of AD forests, trees, domains, replication, etc. (MCP certifications a plus)
  • Understanding of networks, subnetting.
  • Comfortable working on multiple projects and issues simultaneously. Microsoft Office Suite
  • Microsoft desktop and server systems, including Windows Server 2003-2012R2, Exchange 2003-2013, and Active Directory Services (single and multiple site environments)
  • Anti-virus, remote access technologies

Other Responsibilities:

  • Nagivate Connectwise (PSA)
  • Manage lifecycle of tickets
  • Attend team meetings
  • Respond to client and corporate email within established time frames
  • Participate in training and development
  • Follows up on completed tickets to ensure that the task(s) were completed to their satisfaction.
  • Update client documentation when needed
  • Participate in on-call rotation
  • Other duties as assigned by supervisor or manager

Areas of Focus:

  • Maintain top level customer service; you will interact with clients so professionalism and positive attitude should be exemplary
  • Ensure that standard procedures are follow for troubleshooting and triage of all client technical issues
  • Provide regular status updates to supervisor and team members
  • Communicate effectively within IT organization and with clients in both verbal and written communications

Other Qualifications:

  • 4 year Bachelor’s degree or applicable Associates Degree preferred
  • Relevant certifications a plus (MCP, MCSE, Microsoft, Cisco, Vmware)
  • Strong analytical reasoning and ability to troubleshoot
  • Ability to work well in a team environment
  • High proficiency and comfort level with instructions and procedures
  • Must be able to lift a minimum of 40 lbs unassisted
  • Demonstrated strong verbal and written communication skills
  • Ability to demonstrate organization and documentation skills
  • High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
  • Professional appearance and attitude
  • Resourceful, well organized, highly dependable, efficient and detail oriented
  • Authorization to work in the U.S.
  • Reliable personal vehicle


** IMPORTANT** Please upload/email BOTH a cover letter and copy of your resume. Applications without a cover letter will not be considered. If you are not a local candidate, please let us know in your cover letter what you like about Durango, CO, and why you want to relocate here. We do not offer a relocation package for this position. No calls or walk-ins. Please spell check.

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3067 Main Ave. Durango, CO


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