Matt Glick and Prudencio Dimas from Think have over three decades of experience in the IT world working side by side with organizations, both large and small, to understand and resolve ongoing IT challenges. Their understanding of network infrastructure, design and implementation was offered to participants of the TechKnowledge 2017 Conference in a Town Hall forum. Topics such as servers, backups, disaster recovery, cloud storage, Office 365, virus protection, malware, ransomware, and security best practices were all discussed. Matt and Prudencio fielded a range of questions but it was obvious what was the most concerning topic among the group.
Ransomware and backups.
The duo talked about best practices when it comes to backups and ransomware for almost an hour with the group. It was a very productive session and their favorite question came from Diana Murray, Manager for ASAP Accounting & Payroll, Inc. Ms. Murray asked “What are the three most important elements of IT when talking about small business?” We thought we would summarize their answers below.
1. A layered approach to security:
Matt brought up an older Blog post Think published entitled “Is Your Security Layered Like Your Bean Dip?” It says you should layer your security like a seven-layer bean dip. Just one layer at the bottom, and it just not as enticing. But when you get all those layers, working together, it’s an explosion of excellence! And even more important, the layered security approach tells us the more hoops a hacker has to jump through, the less likely they are to be successful.
2. Backups are key:
Matt posed a few questions business owners should consider when it comes to their backups. What kind of backup you have is just as important as what is being backed up. Is it file level backup? Do you have a full image? And, what is your expectation of downtime in the event that you do deal with a server crash? And, he reminded everyone there to be realists. Emergencies happen. So, anticipate that they will happen and be prepared. Practice. Exercise your backup recovery process; test and retest it, so you have time to work out the kinks.
Prudencio explained IT standardization is a strategy for minimizing IT costs within an organization by keeping hardware and software as consistent as possible and reducing the number of tools you have that address the same basic need. It may take the form of ensuring that every computer has the same operating system, or of purchasing hardware in bulk so that every PC in your office is the same make and model. By streamlining your IT infrastructure, you can simplify decision making and minimize purchasing and maintenance costs.
Thank you to the Chamber of Commerce for organizing this event for our community and for asking Think to be involved.