Posts tagged "support"

Windows 7 & Windows Server 2008 r2 Are On Their Way Out

February 14th, 2019 Posted by Best Practices, collaboration, Communication, Data, Desktop, Devices, Disaster, Hackers, Managed Service Provider, Security, Services, Windows 7 0 thoughts on “Windows 7 & Windows Server 2008 r2 Are On Their Way Out”

All good things come to an end, and that includes operating systems. This time around it’s Windows 7 and Windows Server 2008 r2. As of January 14, 2020, Microsoft will no longer be providing security updates for these systems. This means that any devices running on these operating systems will become vulnerable to security threats after January 14, 2020.

What You Can Do

We encourage you to begin planning for the upgrade of these devices to a newer, more secure operating system. The sooner you start this process, the easier it will be to ensure that you can:

  1. Have time to determine the most beneficial IT solutions for your business.
  2. Work in the transition period during a more convenient time for you and your staff.
  3. Plan for the expense of the upgrade.

What You Don’t Want to Do

Put it off until the last minute. Something this vital to your business operations and security isn’t something you want to rush or push to the side.

We’re Happy to Help

Here at Think our engineers are ready to help you find the best IT solutions for your business. And with their extensive experience and knowledge, they can help make the transition as smooth and convenient as possible for your business and your staff. To schedule a consultation with a Think engineer, contact us today.

For more information from Microsoft, you can read their information page here.

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Celebrating Engineer’s Week

February 12th, 2019 Posted by Best Practices, byod, collaboration, Communication, Community, Managed Service Provider, Services 0 thoughts on “Celebrating Engineer’s Week”

Engineer’s Week is February 17th – 23rd, and here at Think we’re pretty excited. In part, because engineering is a huge part of what we do and who we are, but also because engineering is amazing. This is the perfect chance to shine the spotlight on some of the wonderful things engineering has helped us accomplish as well as recognize the dedicated engineers who’ve made them possible, throughout the world and here at Think.

When most people think of engineering, their minds go to fantastic bridges and skyscrapers, which makes sense. Structural engineering makes a splash, because we get to see and use bridges and buildings.

But we have some pretty amazing engineering feats happening right here at Think as well, and some pretty amazing engineers making them happen.

Dan Palmer, Network Engineer, recently received Cisco Certification CICD-Implementing Cisco Collaboration Devices.  By obtaining this certification he has demonstrated knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.  This means that he’s ready to help businesses take advantage of systems that facilitate unified communication in offices large and small, from VoIP voice services, visual voicemail, instant messaging, chat, and presence.  Dan sought out this certification because it’s important to him (and to all of us at Think) to provide the best possible support for our customers in all the services we offer. He’s currently working with a new client to set up the communication services that will support their business’s needs and help make communication easy and efficient. Dan is dedicated to doing what it takes to provide the experience our customers are looking for, and we’re happy to celebrate him and all he does.

Some of Dan’s favorite engineering marvels are The Hubble Telescope and NASA’s Voyager. Honestly, it doesn’t get much cooler than seeing galaxies that are billions of light years away and visiting distant parts of our solar system.

Darrell Brooks, Director of Network Infrastructure, recently earned his certification as an Information Systems Security Professional (CISSP). This is one of the most highly regarded certifications in this area, and it allows Darrell to help businesses take care of their security from a business perspective as well as a technological perspective. This is a vital step in information security, because even the most advanced technological security solutions can be undermined by inefficient or incomplete policies and procedures. And all the best intentions in the world can’t compete with well-trained and educated employees.

Darrell chose to pursue this certification because it was important to him to have a more complete skill set that allows him to support our clients on multiple levels. Every business, no matter the size, needs information security. And every business has the opportunity to create policies and procedures that will keep the core of their business secure, stable, and successful regardless of the ways technology and technological threats evolve.

One of Darrell’s favorite engineering marvels is the Internet, because it allows us to access knowledge that wouldn’t have been available in the past. Want to see the pyramids? You can do it from your living room. Need to do a home repair project, but don’t know how? There are videos for that.

To Dan, Darrell, and all of the engineers of the world, we want to extend our thanks. You’ve made the world a better place for so many people and in so many different ways. It doesn’t get any more worthy of celebration than that.

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Relationship Problems: 5 Ways Your Outdated Tech is Getting Between You and Your Staff

February 12th, 2019 Posted by Best Practices, byod, collaboration, Desktop, Internet, Managed Service Provider, Services 0 thoughts on “Relationship Problems: 5 Ways Your Outdated Tech is Getting Between You and Your Staff”

Technology exists to make our lives easier, our work more efficient, and our businesses more productive. It’s the perfect marriage of need and solution. At least it’s perfect until these 5 issues start causing downtime that interferes with your staff and their ability to do their jobs. Are any of these outdated tech issues getting between you and your staff?

1. Low Bandwidth: Nothing is quite as frustrating as waiting for a slow internet connection. Whether it’s downloading files or folders, accessing a database, or waiting on that important email, low bandwidth can make simple business functions torture for your staff. This can lead to everything from frustration to high turn-over, and both of those will impact your bottom line. Create an easy and enjoyable experience as well as an efficient work day for your staff by ensuring that your hardware and network are set up for optimum speeds.

2. Security Issues: Your staff is responsible for handling information that is vital to your business every single day. It’s important that this happens in a safe and productive way. In a digital age this means up to date firewalls, backups, security patches, and policies to ensure that your staff can do their jobs without worrying about an outside threat. Because losing data or getting hacked could cost you far more than just money; it could cost you your business.

3. Outdated Hardware: Old hardware can be the source of all kinds of issues, from overheating components that can fry entire systems to outdated software that leaves your system wide open to digital attacks. The good news is basic maintenance and regular upgrades are a lot easier and less costly than dealing with aging hardware and band-aid fixes. And your staff will be able to focus on their tasks instead of spending their time troubleshooting themselves or with technical support.

4. Inefficient Solutions: Sometimes the biggest problem a business has is not knowing what the best solution is for their IT needs. There are multiple options for every kind of hardware and software need, and choosing the wrong one will slow you down and ultimately cost you. Is cloud the right solution? How advanced is your antivirus? What is the best firewall? Do you have the IT policies and procedures in place that will ensure the security and success of your business? Knowing the right direction for your business will ensure that your staff is as productive as possible.

5. User Error: All the high-end technology in the world can’t save you from an employee who isn’t prepared to use it correctly. This can be devastating when there’s a security breach or a network outage because an employee misplaced a password or deleted the wrong setting. Taking the time to properly educate and train your staff on the digital aspects of your company will not only save you trouble, it will give your business an important edge. We always recommend a business have an IT policy and properly train employees on the BYOD culture. This will give your staff the peace of mind that comes with knowing they’re doing the right thing the right way.

Did a few of these sound a little too familiar? The good news is everything on this list is easy to address, which makes for a happier and more productive workplace. Who doesn’t want that?

Are you ready to get your relationship with technology back on track, but don’t know how? Think’s engineers are highly trained and certified to assist with all of your business technology needs. Contact us for a consultation.

Lisa Parker’s Puppies’ Paws for Celebration

May 8th, 2017 Posted by Community, Newsletters, Staff, VTO 0 thoughts on “Lisa Parker’s Puppies’ Paws for Celebration”

If you know Jonell then you know that she has a special place in her heart for helping animals. That’s why it’s not surprising that she decided to use her Volunteer Time Off (VTO) to help the caring folks at Lisa Parker’s Puppies.

 

Paws for Celebration

On April 21st, Lisa Parker’s Puppies hosted the Paws for Celebration at the La Plata County Fairgrounds. This is one of their biggest fundraisers of the year and it helps rescue, foster and find permanent loving homes for abandoned dogs and puppies in La Plata County and the rural Four Corners, while also raising awareness for spay and neuter and the proper stewardship of animals.

Event coordinating is one of the many talents that Jonell has, so this was a great volunteer opportunity for her to use her skills for a wonderful cause. Lisa and Jonell have known each other from when Jo was the Marketing Coordinator at the La Plata County Humane Society. Lisa was more than happy to have Jonell’s expertise on hand since she knew Jo had years of experience with fundraisers just like the one she was about to host.

Creating signs, organizing the room layout, handling auction items, and managing decorations were just some of the tasks that Jonell assisted with. Since some of the volunteers came down with the stomach bug that’s been floating around, they were a little short-handed for the night of the event. Of course, Jonell couldn’t say no to helping out some more! After spending the whole day setting up she came back that night to help with welcoming guests and cashiering at the front. She was able to see a lot of familiar faces and enjoyed the food that was provided by Zia’s and drinks donated by Star Liquors and Ska Brewing. Most importantly, she was able to cuddle and love on some puppies!

 

A Successful Event to Make Some Tails Wag

We are happy to announce that Lisa Parker’s Puppies was able to raise over $15,000 thanks to all of the generous supporters in our incredible community. If you weren’t able to make it to the Paws for Celebration event, but you would still like to help out then you can go to www.lisaparkerspuppies.com and donate, sponsor, foster, or volunteer!

You can also support Lisa Parker’s Puppies this month by purchasing Tito’s Hadmade Vodka! For every bottle of Tito’s bought in partnering stores in Durango they will donate $1 to Lisa Parker’s Puppies!

Thank you Lisa Parker’s Puppies for everything you do to help the homeless puppies and dogs in the Four Corners area!

 

Let the Think specialists help you and your company! Please contact our sales team at sales@thinknettech.com if you would like our recommendations or a quote.

Specialists vs Generalists

December 16th, 2016 Posted by Best Practices, Data, Hosted Services, Internet, Networks, Newsletters, Operating System, Security, Services 0 thoughts on “Specialists vs Generalists”
The best IT services providers are specialists, not generalists.   Whether their specialty is an industry or a type of service, specialization gives them the knowledge to serve as experts in the field.  Their expertise gives credibility and confidence to the customer, immediately.  Specialists, are experienced, usually identify the issues faster and anticipate problems better, and bring a wealth of knowledge they’ve gleaned from similar clients. (Swift, 2016)

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