Posts tagged "business"

Disaster Readiness

Disaster Readiness: Are You Prepared?

May 16th, 2018 Posted by Best Practices, Cloud, Data, Desktop, Disaster, Hosted Services, Services 0 thoughts on “Disaster Readiness: Are You Prepared?”

Fire is a Real Threat

On Sunday, May 21, 2017 a fire engulfed 1111 Camino del Rio in Durango, CO.  This location was the former home of Think Network Technologies.

Last summer’s Camino del Rio fire in Durango and Western Excelsior fire in Mancos, in addition to other potential disasters, there is no time like the present to review and/or implement data backup, disaster recovery and business continuity plans. Disasters are real and business owners should have a disaster readiness plan in place to continue business operations during and after a disaster.  So what can you do to ensure you’re prepared before disaster strikes?

First, it’s important to understand the definition of data backup, disaster recovery and business continuity and how they relate to business processes. Data backup, disaster recovery and business continuity are used interchangeably are different, but equally important and interconnected facets to protecting your business. Second, it’s important to employ an IT partner to develop a comprehensive strategy and plans that fit your business.

What is “Data Backup”?

Data backup is the process of creating copies of your important data and storing in another location that would not be affected by the same factors that could affect your primary copy of data.

Some things to keep in mind:

  1. Your backups should include all important business data.
  2. At least one up-to-date copy should be stored off-site.
  3. Backups should be monitored regularly to make sure they are working properly.
  4. Restoration tests should be conducted regularly to make sure data can be recovered from the backups when needed.
  5. Periodic reviews should be made to ensure that all critical data is being backed up. A set-it-and-forget-it approach can lead to future important data not being backed up.

What is “Disaster Recovery”?

Disaster recovery is the concept and strategy for recovering key IT systems and processes in a timely manner in the event of some form of disruption to these systems.  It’s critical to have a plan for how to use data backups in the event of a server failure or physical destruction of property, e.g. fire or flood.

What is “Business Continuity”?

Business continuity is the plan and processes that a business has in place to to continue business while key IT systems are unavailable or are being recovered. While disaster recovery is focused on how to recover key IT systems and business processes, business continuity is the plan for how to continue business operations while IT systems and data are being recovered. A business continuity plan should answer the following key questions:

  1. What people, equipment, resources, and information need to be available so that business can continue without key IT systems?
  2. What steps can be taken to manually complete normal, day-to-day business processes with impaired IT systems or completely unavailable IT systems?

We Can Help…

As you can see from the above, data backup, disaster recovery and business continuity are equally important. Having one of these processes without the others, is like having a car with seat belts but no brakes. Having strategies for backups, disaster recovery and a business continuity in place can help protect your business during and after a disaster.

Think Network Technologies can help you develop strategies tailored to your business, systems, and processes.  We can also help execute these strategies if and when disaster strikes.

For more information about this topic and how we can support your business, contact us.

STEM Education

Think Makes a Difference in STEM Education

May 16th, 2018 Posted by Community, Hour of Code 0 thoughts on “Think Makes a Difference in STEM Education”

Durango, Colo., May 16, 2018 – Think Network Technologies (Think) partnered with Mountain Middle School to sponsor materials for two week-long computer programming education sessions, “intersessions”, the week of May 7-11, 2018.

Think’s intersessions partnership with Mountain Middle School stemmed from a previous partnership in December 2017 to execute the Hour of Code. The Hour of Code is a global educational event designed to demystify “code”, to show that anyone can learn code, and to broaden kids’ interest in computer science. As a result of Think’s support in December, Mountain Middle was able to provide its students with Sphero robots and Raspberry Pi single-board computers that can be re-used for additional educational projects in the future.

“As a technology company and as members of the community, we at Think feel a responsibility to motivate and enable children to learn STEM because it helps nurture problem-solving skills, logic and creativity. We are excited about this learning opportunity for the Mountain Middle School students, but more importantly that the students are excited about learning technology. We believe that small efforts like ours can have big impacts. Going forward we hope even more schools will catch on and provide STEM education resources,” said Melissa Glick, CEO of Think.

STEM education is a national issue. There is a disconnect between the number of STEM jobs available and the number of STEM-educated candidates. Currently there are over 520,000 open computing jobs in the United States, but less than 50,000 computer science students graduated into the workforce in 2017 – the issue is getting worse every year. Computer science graduates enjoy the second-highest starting salary and the highest full-time employment rate (76%) within six months of graduation, yet there aren’t enough qualified candidates to fill open positions.

Think Network Technologies is an award-winning, full-service IT company based in Durango, Colo. and servicing the Four Corners, providing managed services, premise and cloud solutions, integrated communications, and IT consulting for businesses. For more information on the Hour of Code, click here. For coverage from The Durango Herald, click here.

For more information about this topic, please email us.

Cisco Spark Demos

September 13th, 2017 Posted by Best Practices, Communication, Data, Devices, Networks, Newsletters 0 thoughts on “Cisco Spark Demos”

Communication is about more than simply being able to dial or send a message to employees or partners. It’s about being able to message, meet, and call instantly in a way that strengthens relationships and increases productivity.

And now communication needs to be agile. Mobile. Collaborative. All thanks to mobile devices and evolving innovations in infrastructure and applications for voice, video, messaging, and content sharing. The Cisco Spark service makes instant communications and live meetings possible through a deeply integrated set of industry-leading communications tools for an unmatched collaboration experience—that only the Cisco cloud can deliver.

Message. Meet. Call.

With the Cisco Spark solution, you can:

Message: Business messaging lets you prepare, share, and iterate on content. Enjoy 1:1 and team messaging in virtual rooms with persistent content and context for team interactions. Cisco Spark services break down communication barriers and make it incredibly simple to work with anyone.

Meet: Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after the meeting. It’s easy to schedule or join a meeting at the main office, a branch office, at home, on the road, or from a room-based video system. Every meeting is video-centric. Users shouldn’t have to think about what type of conferencing they need before scheduling; after all, it’s just a meeting.

Call: The service enables voice and video communications via mobile, desktop, and room-based devices. Simply connect your existing PSTN1 services to Spark to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

 

Designed for the Way You Do Business

The Cisco Spark service delivers a powerful set of communications services for all the ways you need to communicate. Maybe you’re a startup business with an ad hoc solution, or you have an outdated key system or PBX and want to upgrade. Perhaps you’ve already made the move to IP or deployed a cloud-based service and want to expand your capabilities even further. Cisco Spark will take your communications to the next level by providing the benefits of a complete business collaboration service for everyone in your company: one service, one experience, for everyone.

 

The Next Step

To learn more about how the Cisco Spark service can transform your communications, please contact the Think specialists to schedule a demo! Contact our sales team at sales@thinknettech.com if you would like to schedule or hear more about the Cisco Spark Board.

Think Named 2017 CRN Fast Growth

August 3rd, 2017 Posted by Awards, Best Practices, Cloud, Data, Desktop, Hosted Services, Managed Service Provider, Services 0 thoughts on “Think Named 2017 CRN Fast Growth”

Think Network Technologies Named to 2017 CRN Fast Growth 150 List

List Recognizes Thriving Solution Providers in the IT Channel

Durango, CO, August 8, 2017 – Think Network Technologies, announced that CRN®, a brand of The Channel Company, has named Think to its 2017 Fast Growth 150 list. The list is CRN’s annual ranking of North America-based technology integrators, solution providers and IT consultants with gross sales of at least $1 million that have experienced significant economic growth over the past two years. The 2017 list is based on gains in gross revenue between 2014 and 2016, and the companies recognized to represent a total, combined revenue of more than $16,717,688,643.

 

“The companies on CRN’s 2017 Fast Growth 150 list are thriving in what is now a very tumultuous, demanding IT channel climate,” said Robert Faletra, CEO of The Channel Company. “This remarkable group of solution providers has successfully adapted to a landmark industry shift away from the traditional VAR business model to a more services-driven approach, outpacing competitors and emerging as true channel leaders. We congratulate each of the Fast Growth 150 honorees and look forward to their continued success.”

 

The Fast Growth 150 list is highlighted in the August issue of CRN and can be viewed online at www.crn.com/fastgrowth150.

 

To start the conversation, call (970)247-1885 or e-mail sales@thinknettech.com .

Ask the Engineer – Online or Desktop?

July 19th, 2017 Posted by Best Practices, Cloud, Data, Desktop, Disaster, Internet, Networks, Newsletters, Security 2 thoughts on “Ask the Engineer – Online or Desktop?”

In our last newsletter, we asked our readers about what topics they had the most questions about and we shared those questions with our technical team.  This month is about online bookkeeping programs.

Reader Question:  Online bookkeeping programs – how secure are they? What is the probability of someone hacking into your personal or business information through them vs. the probability of a desktop bookkeeping solution? Are there minimum security requirements across the board for online bookkeeping providers and, if so, are they realistic and effective at protecting information?

Ask the Engineer Response:

Software that you run online or through your desktop is vulnerable to security threats, so the real question is, “Is online software more secure than desktop software”?

For most SMBs, the answer is yes.  To understand why, we’ve compiled some information about all the vulnerabilities of using software.

 

Desktop Software:

Desktop software vulnerabilities are all located in one place, on your desktop or laptop. This is your point of access for everything; the point of storage for your accounting software, your data files, and your point of connection to the internet.

Sadly, many businesses don’t realize the importance of security. From technical measures such as anti-virus and firewalls to physical means such as locked doors and anti-theft cable solutions. Businesses also spend little or no time/money on educating their staff about best security practices.

Your office computer is faced with a greater range of internet-based attacks than online software would. Keep in mind that it is also much more susceptible to physical dangers such as fire, flood or theft.

If an emergency does happen, do you have a game plan to restore your software? Probably not, according to most SMBs. Backup is treated as an afterthought for many businesses, but this process could save you many hours or days when you need to return to full operation. Check out our other article to read more about backups, disaster recovery, and business continuity – Fire is a Real Threat.

 

Online Software:

Online software points of vulnerability are shared between the vendor and the user. It is still the user’s responsibility to secure the point of access while viewing the software though.

The good news is that the storage of the accounting software and the data file is not the user’s responsibility, but the vendor’s. These software companies have enterprise grade data centers with highly advanced defenses that run your online software.

Behind the scenes at one of these data centers would make any SMB server room look like a kid’s playroom.  The facility would be protected by guards while access would be regulated by key cards, fingerprint recognition, and iris scanners. There would also be a physical protection system that would include firefighting defenses, generators in case of blackouts, and flood resistant areas.

These data centers would have numerous, lightning fast high-speed internet connections. Their networks would be protected around the clock by current security technologies with a team of IT security specialists.

Online software companies store your data on the same server as hundreds of other businesses, so there is also security in anonymity.  If a server fails it can automatically push your data onto another server. You can imagine the detailed backup procedures that these companies have in case a software bug causes a crash. The best known online software programs only have several hours of downtime in a whole year.

No matter what the threat is, going with online software is usually a safer bet than a desktop program. Hackers are intelligent and have sophisticated methods for penetrating files.  They have two main ways of hacking into online software from the user’s computer. One is a password guessing program that cycles through billions of sequences until they get a match. Otherwise, they nose around on a network until they can grab a password that passes between the desktop and the data center.  The most successful forms of hacking have nothing to do with online software itself. The weakest link in the chain is usually the user.

But, these advanced attacks are practically impossible against online accounting software that’s distributed by mainstream vendors.

You can minimize the risk of a breach by:

  • Using a complicated password and keeping it somewhere secure.
  • A password manager is great for storing difficult passwords.
  • You should never, ever reveal your password. If someone asks, there’s a good chance they don’t have the best intentions.
  • Don’t use public computers, stick with your own laptop or computer.
  • As tempting as it is, don’t use public wifi networks. These public wifi networks can be compromised.

For more information, please contact our engineers at 888-98-THINK.

Top 100 Woman-Owned Companies in CO

July 6th, 2017 Posted by Awards, Best Practices, Cloud, Data, Desktop, Hosted Services, Managed Service Provider, Services 0 thoughts on “Top 100 Woman-Owned Companies in CO”

Durango, CO – Think Network Technologies ranked 91 on ColoradoBIZ magazine’s Top 100 Woman-Owned Companies this year. Melissa Glick is CEO/Co-Owner of Think, an IT consultant and network integrator.

“The women led companies on this list bring innovative products and services to the market, create jobs, drive economic growth and provide for families and communities,” says Melissa Glick, CEO of Think. “My hope is that recognizing women for their contributions will help to close the gender gap and inspire more women to be bold and courageous and to stop underestimating their professional capabilities.”

“Women in Colorado are making an impact in every industry, enterprise and workplace role imaginable. They are CEOs, startup founders, strategists and irreplaceable employees who not only are instrumental in their own organization’s success; through their daily actions and achievements they set a precedent of possibilities for the next generation of women in business to build upon.” – ColoradoBIZ magazine

 

To start the conversation, call (970)247-1885 or e-mail sales@thinknettech.com .

Think Ranked as Top 501 MSPs

June 19th, 2017 Posted by Awards, Best Practices, Cloud, Data, Desktop, Hosted Services, Managed Service Provider, Services 0 thoughts on “Think Ranked as Top 501 MSPs”

June 19, 2017: Think Network Technologies (Think) ranks among the world’s most progressive 501 Managed Service Providers (MSPs), according to MSPmentor’s 10th-annual MSP 501 Worldwide Company Rankings. The top MSP 501 companies ranked this year include organizations from around the world and from diverse technology and business backgrounds. Collectively, they amassed $14.48 billion in total revenue (based on 2016 results), up more than 15 percent from a year earlier.

The complete 2017 MSP 501 list is available at MSPmentor.net. In addition to honoring Think, this year’s MSP 501 list and study showcases the top ranked MSPs worldwide. Over the next few weeks, MSPmentor will unveil additional lists showcasing:

  • The top MSPs in Europe, Middle East and Africa
  • The top MSPs in Asia, Australia and New Zealand
  • The top Small Business MSPs’ list, comprised of organizations with 10 or fewer employees
  • The top vertical markets pursued by MSP 501 companies
  • The leading tools they leverage to run their businesses
  • And the top technologies they provide to customers

 

“Think is honored to be included on this prestigious list of the most progressive MSPs,” says Melissa Glick, CEO of Think. “Our team works extremely hard, shows passion and dedication, and it is great to be acknowledged by our industry for our efforts.  We will continue to offer innovative technology solutions to our customers and are excited about the positive impact we have on their business operations.”

“On behalf of MSPmentor, I would like to congratulate Think for its recognition as an MSP 501 honoree,” said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2017 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”

The 2017 MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel Advisors. Data was collected online from Feb. 16 through May 15, 2017. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth and other factors.

 

About Think Network Technologies

Think Network Technologies is a provider of on-premises and cloud solutions for both the private and public sector.  Think excels at delivering technology solutions that optimize productivity, strengthen customer relationships, enhance data sharing and drive profitability.  Since 2002, the family-owned business has become the outsourced IT department and trusted advisor for hundreds of businesses.  With offices in Durango(CO), Denver(CO), Farmington(NM) and Scottsdale(AZ), Think is strategically aligned to better serve the greater Four Corners region.

www.thinknettech.com

Copyright ©2017. Think Network Technologies, LLC. All rights reserved.

 

About Penton Technology’s Channel Brands

Penton Technology’s channel brands define emerging IT markets and disrupt established IT markets. They are a division of Informa. The channel brands include: MSPmentor (www.MSPmentor.net), The VAR Guy (www.TheVARguy.com), Talkin’ Cloud (www.TalkinCloud.com), the WHIR (http://www.thewhir.com) and WebHostingTalk (http://webhostingtalk.com).

 

About Informa

Penton Technology, Think Tank, MSPmentor, The VAR Guy, Talkin’ Cloud, the WHIR, WebHostingTalk, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa, the international business intelligence, academic publishing, knowledge and events group. Informa serves commercial, professional and academic communities, helping them connect and learn, and creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.

Informa has over 7,500 colleagues in more than 20 countries and a presence in all major geographies. It is listed on the London Stock Exchange and is a member of the FTSE 100.

To start the conversation, call (970)247-1885 or e-mail sales@thinknettech.com .

Think IT Town Hall Helps Locals with Tech Advice

March 17th, 2017 Posted by Best Practices, Community, Data, Desktop, Devices, Hosted Services, Internet, Microsoft, Networks, Newsletters, Operating System, Security, Services 1 thought on “Think IT Town Hall Helps Locals with Tech Advice”

Matt Glick and Prudencio Dimas from Think have over three decades of experience in the IT world working side by side with organizations, both large and small, to understand and resolve ongoing IT challenges.  Their understanding of network infrastructure, design and implementation was offered to participants of the TechKnowledge 2017 Conference in a Town Hall forum.  Topics such as servers, backups, disaster recovery, cloud storage, Office 365, virus protection, malware, ransomware, and security best practices were all discussed.  Matt and Prudencio fielded a range of questions but it was obvious what was the most concerning topic among the group.

Ransomware and backups.

The duo talked about best practices when it comes to backups and ransomware for almost an hour with the group. It was a very productive session and their favorite question came from Diana Murray, Manager for ASAP Accounting & Payroll, Inc.  Ms. Murray asked “What are the three most important elements of IT when talking about small business?”  We thought we would summarize their answers below.

1. A layered approach to security:

Matt brought up an older Blog post Think published entitled “Is Your Security Layered Like Your Bean Dip?”  It says you should layer your security like a seven-layer bean dip.  Just one layer at the bottom, and it just not as enticing.  But when you get all those layers, working together, it’s an explosion of excellence!  And even more important, the layered security approach tells us the more hoops a hacker has to jump through, the less likely they are to be successful.

2. Backups are key:

Matt posed a few questions business owners should consider when it comes to their backups.  What kind of backup you have is just as important as what is being backed up.  Is it file level backup?  Do you have a full image?  And, what is your expectation of downtime in the event that you do deal with a server crash?  And, he reminded everyone there to be realists.  Emergencies happen.  So, anticipate that they will happen and be prepared.  Practice.  Exercise your backup recovery process; test and retest it, so you have time to work out the kinks.

3. Standardization:

Prudencio explained IT standardization is a strategy for minimizing IT costs within an organization by keeping hardware and software as consistent as possible and reducing the number of tools you have that address the same basic need. It may take the form of ensuring that every computer has the same operating system, or of purchasing hardware in bulk so that every PC in your office is the same make and model. By streamlining your IT infrastructure, you can simplify decision­ making and minimize purchasing and maintenance costs.

Thank you to the Chamber of Commerce for organizing this event for our community and for asking Think to be involved.

Tech Knowledge Conference 2017

February 22nd, 2017 Posted by Best Practices, Community, Data, Desktop, Devices, Hosted Services, Internet, Microsoft, Networks, Newsletters, Operating System, Security, Services 0 thoughts on “Tech Knowledge Conference 2017”

The Durango Chamber of Commerce will host its 3rd Annual Tech Conference on Wednesday, March 15th at the DoubleTree Hotel featuring keynote speaker Jeff Walker.

There will be a variety of breakout sessions throughout the day which include topics about cyber security, email marketing, makerspace, web policies, digital marketing, facebook marketing, hackathon, and much more. Think Network Technologies is a sponsor for the Tech Conference, but they will also be a presenter for one of the breakout sessions.

Matt Glick(CTO) and Prudencio Dimas(Solutions Architect) will be holding an “IT Town Hall” on March 15th from 2:30 – 3:20p in the Silverton/Purgatory room at the DoubleTree Hotel. You’ll be able to ask Think’s senior engineers all your business tech questions about servers, backups, disaster recovery, cloud storage, Office 365, virus protection, malware, ransomware, security best practices, and IT policies.

As CTO of Think Network Technologies, Matt manages network operations, business development and provides guidance to the technical team.  He brings more than 18 years of experience delivering technology solutions to regional private and public sector accounts. Matt has a Bachelor’s of Science in Sociology and Environmental Science from Fort Lewis College.  He started his career in Seattle, where he worked for a corporate consulting company and got his start in systems administration.  He pursued further education at Colorado Mountain College for Microsoft Server OS, Directory Services and Architecture; completing MCSE, MCSA and MCP certifications.  He also completed the Cisco CCNA, CCDA and CCNP certification coursework while being employed as a network administrator for a school district in Roaring Fork Valley, CO.  In 2002, Matt returned to Durango to start his own venture, thus the inception of Think Network Technologies.  His understanding of network infrastructure, design and implementation has benefited Think’s customers in finding solutions to fit the business requirements in both smaller and larger environments.

As a Solutions Architect at Think, Prudencio plays a role in nearly all phases of the IT service delivery life cycle, from the initial consultation and needs assessment, to implementation and ongoing solution support. Prudencio got his start as an intern while earning an Associate’s Degree in Information Technology. Prudencio is well rounded with experience ranging from small computer repair shops to networks of five thousand plus endpoints.  His primary focus is on windows systems administration and he carries certifications in Microsoft and Cisco technologies. In 2012, Prudencio left the IT world behind for 6 months of world travel. When he returned, an opportunity with Think brought him to Durango where he works side by side with businesses large and small to understand and resolve ongoing IT challenges.

Please contact Think’s IT specialists at sales@thinknettech.com if you have any questions or concerns.

Technology Disposition

January 17th, 2017 Posted by Best Practices, Community, Data, Desktop, Devices, E-Waste, Newsletters, Operating System, Security, Services 0 thoughts on “Technology Disposition”

Donate or Recycle Your Electronics, But Don’t Throw it Away!

Donating and recycling your electronics is the best way to help the environment by conserving resources and natural materials. It is critical to make sure you are donating and/or recycling electronics safely and correctly.

Computers, printers and other electronics contain a variety of unsafe and toxic substances, that when discarded improperly can pose risks to our health and the environment. These products are also made from valuable resources and materials, including metals, plastics, and glass, all of which require energy to mine and manufacture. Donating or recycling consumer electronics conserves our natural resources and avoids air and water pollution, as well as greenhouse gas emissions.

Contribute your old computers and phones to groups that will fix and clean them and put them back into circulation. Even the oldest computer—something you consider the most obsolete of digital dinosaurs—can probably be used by someone.

 

While it’s great to recycle parts, your old and unwanted gadgets can be incredibly useful to someone else. These non-profits and programs work to refurbish and deliver cellphones and other electronics to those in need.

Call2Recycle: Call2Recycle program is a free and easy way for earth-conscious folks like yourself to get rid of your old batteries and cellphones.

National Coalition Against Domestic Violence: You can donate your unwanted cellphones to the NCADV, which partners with Cellular Recycler for the collection of used electronics and uses proceeds from refurbished gadgets to help stop domestic violence.

Many local non-profits would be happy to take your old computers, devices, printers and other electronics. The La Plata County Humane Society Thrift Store is one of those non-profits that would gladly take your electronics off your hands.

Another concern is the destruction of all data on any hardware you are disposing. Obviously you do not want any of your data or your customer’s data getting in the wrong hands. Think can wipe sensitive data from your hardware before you choose to donate or recycle it.

Where to Recycle Your Old Electronics?

Can you bring your electronics to any recycling facility? Before you do, you should check to see if your recycling facility has a E-Steward Certified as well as IS14001 Certified because that means they comply with e-waste recycling standards as well as being environmentally responsible. The Durango Recycling Center holds both of those certificates and that’s where Think Network Technologies recycles all of their computers, monitors, devices and other electronics. They only accept e-waste on Saturdays or if you’re a business you have to call to schedule a drop-off.

If you are a client of Think and located within city limits we will pick up your recyclables. We’ll make all the arrangements for you. Please call us at (970)247-1885 if you would like to hear our prices.

Here are some more articles and websites about recycling e-waste.

EPA (Environmental Protection Agency)

Mashable – 4 Ways to Recycle Your Old Gadgets

PC Mag – How to Recycle Your Technology

E-Stewards for Recyclers

Durango Recycling Center

Let the Think specialists help you and your company! Please contact our sales team at sales@thinknettech.com if you would like our recommendations or a quote.

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970.247.1885
3067 Main Ave. Durango, CO
101 W. Main St. Farmington, NM
7483 E. Visao Dr. Scottsdale, AZ
5700 Washington St. Denver, CO

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Copyright 2017 Think Network Technologies, LLC. All rights reserved.