Managed Services ( Network Monitoring 24/7/365)

Our Managed Workplace service monitors all IP based devices at a customer’s site based on industry best-practice monitoring policies. Strong and reliable remote monitoring provided through Managed Workplace allows Think Network Technologies to become proactive and eliminate problems before they occur. Monitoring of all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) are all available through industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) used widely within a typical network environment.

Feature Overview:

Fully featured monitor set (i.e. events, services, applications, logs, syslog, SNMP, WMI, websites, etc) that allows for the monitoring of any entity that falls within your service agreement.
Extensible alert rules and thresholds that provide optimum flexibility and ease of use.
Performance and availability monitoring for devices, services, software and websites.
Integrated monitoring and alerting against Managed Workplace features (i.e. Patch Management and Microsoft Baseline Security Analyzer (MBSA).
Over 100 predefined best-practice management templates help realize immediate ROI and takes the burden away of researching optimal monitoring practices.
Highly configurable to suit your needs including customizable alerts, alert categories, views and groups.
Unique features such as Service Grouping that aid in cross site monitoring and extensive collaborative services.


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Day Two Support Contracts

Our Day Two Service & Support contracts are designed to provide you with another high level service and support option at a competitive price. Day Two is referencing the day after or post installation support. This contract allows you to purchase a block of time paid in advance and discounted based upon your needs. You should purchase the total number of hours you anticipate using within the next 12 months. Through the purchase of this contract, you will have access to our full service and support staff including system engineers, network technicians and on-site PC technicians. You can use this block of time for any service or project, once the funds are depleted, you then have the option to re-fill the block.

Per Incident Calls/Break Fix


Think Network Technologies can provide technical support on an as needed basis to assist you with all needs. Our software remote control tools are provided to you at no charge allowing us to quickly resolve desktop, server and network issues without having to schedule on-site visits. This support requires no contracts or agreements up front, we offer this service on an as need basis. This service is billed hourly, with no discounts.

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Maintenance Agreements

By installing the latest service packs, security and other updates on both servers and workstations as soon as they are available, we help ensure that your systems are as stable and secure as possible. By doing so, major system problems are avoided and your company remains productive, which in turn increases your profitability. We can customize your specific support plan to accommodate your particular environment. We schedule specific times, established by the client, during the week to provide ongoing support for maintenance. During these visits we analyze and/or repair servers, workstations, antivirus software packages, backup logs, networking equipment, printers and peripherals. Business processes are analyzed and our team of professionals present real world solutions to keep your operation running smoothly and give you the competitive edge that technology can provide. This is a flexible schedule that can be changed based on specific needs. Your staff can be confident that an engineer will be available at certain times during the week to resolve issues that come up. On-going support allows Think Network Technologies to provide a more cost effective solution than Per Incident situations. This service is available at a reduced billing rate to catch problems before they occur. Work performed outside of schuduled maintenance hours will be billed at the Gold Level rate.

Think of us as your own dedicated IT department!

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