The best IT services providers are specialists, not generalists. Whether their specialty is an industry or a type of service, specialization gives them the knowledge to serve as experts in the field. Their expertise gives credibility and confidence to the customer, immediately. Specialists, are experienced, usually identify the issues faster and anticipate problems better, and bring a wealth of knowledge they’ve gleaned from similar clients. (Swift, 2016)
IT is under pressure to meet user demands, cut down on risk, and keep costs under control. There is also pressure to incorporate technology innovations, which often require expertise and in-depth knowledge. It isn’t surprising 70 percent of CIOs focused on growth plan to partner with outside experts.
The attraction of taking on a managed services provider (MSP) in IT is evident, but the costs of taking on the wrong partner could be high. So how do you choose the right MSP?
1. What are they asking you?
This is not a one-way street. The MSP you want to work with is the one asking the right things about your business. It shows they care. It shows you are a company they want to work with. Most importantly, if they do not ask the right questions, how are they going to get your IT right?
2. How closely will they be watching you?
You can have an MSP monitoring your systems remotely 24/7 all year round. So why would you choose anything less? You want to know about problems when and where they happen, not just in business hours and after the weekend.
3. Your place or theirs?
You want an MSP that can support you remotely when that works, but that will come to you when it does not. It is not possible to maintain equipment properly if you do not have a look at it every so often.
4. Support all day every day
Chances are 9-to-5 is not even a memory for much of your workforce. They need IT support when they need IT support, and so do you.
A good MSP will be able to report on where your assets are and whether they are being used compliantly.
6. Thinking business
Leading MSPs offer a virtual CIO to help with budgeting, analysis of potential business impacts, and reporting on technology performance. Again, why would you not want that if it is available?
7. Track record
This one speaks for itself. Either your MSP has a track record you can check, or they do not. Go with what you can prove.
8. Deeper and deeper
You want more than operating system maintenance and availability management. Ask about skills in managing change, cloud, cross-platform integration, mobility, security and anything else that might be on your radar in the next three years.
9. Industry understanding
Understanding IT is bread and butter to an MSP. The MSP you want is one that understands your industry as well. A great MSP is a partner, and a great partner makes suggestions beyond the scope of day-to-day operations. The best recommendations will come from an MSP that knows your business.
The reliance on IT has never been greater. Think’s highly adaptive, full-service IT solutions allow you to focus on enabling and growing your business. Think’s Managed Services team successfully combines the right people, process and future-focused technology.
Let the Think specialists help you and your company! Please contact our sales team at firstname.lastname@example.org if you would like our recommendations or a quote.
Swift Managed Services. (2016, September 23). How to choose a great IT Services provider? [Blog post]. Retrieved from http://www.swiftmanagedservices.com/2016/09/23/how-to-choose-a-great-it-services-provider/