Think Network Technologies

Help Desk Tier 2

August 26th, 2020 Posted by 0 thoughts on “Help Desk Tier 2”

Job Description

Employee is responsible for maintenance, operations, documentation and planning of systems infrastructure. He/she will support production systems and help with new implementations. He/she is responsible for servers and workstations within physical and virtual environments. Our managed network contains well over 185 servers, 500 network devices, 1000+workstations, spread over multiple sites. The employee is responsible for ensuring customer satisfaction and the smooth flow of information. Employee must be a team player and self-motivated.

The successful candidate will have a complete understanding and application of principles, concepts, practices and standards in regards to systems administration of Microsoft servers and workstations including, but not limited to: distribution of permissions, server software application installs (Exchange, SQL, Active Directory), and develop solutions to a variety of complex problems.

Candidate must be experienced with:

  • Microsoft Office Suite
  • Microsoft desktop and server systems, including Windows Server 2012-2019, Exchange messaging platforms and Office 365, and Active Directory Services (single and multiple site environments)
  • Backup technologies (Veeam)
  • Anti-virus. Webroot
  • Virtualization platforms for server and desktop. Hypervisors; ESXi (single host and clustered) Fault Tolerance, HA and replication
  • Basic understanding of Networking (TCP/IP,DNS, routing, subnetting, VLANs etc.)
  • Remote access technologies (VPN (client and web app) terminal services,published apps etc.)
  • Office 365 Solutions
  • ISCSI SAN

Candidate preferred experience:

  • Connectwise PSA
  • Nable Monitoring and Management Solutions/SolarWinds
  • Barracuda Technologies and/or App River Email Security
  • Software deployment technologies using automation tools and/or custom scripting
  • Equallogic SAN
  • VEEAM Backup and Replication
  • Cisco (CCNA) Route/Switch/Security

Other tasks include: performs upgrades and maintenance often during after-hours maintenance windows; assists in system engineering projects as assigned; provides 2nd Tier support to the end user help desk;provides after hours on-call services in a rotating schedule. He/she is responsible for ensuring customer satisfaction and the smooth flow of information.

Job requirements:

  • 5+ years industry network/server support experience
  • 5+ years Windows desktop OS experience
  • Some relevant certifications (MCSA, MCP, MCSE, MCITP, CCNA, VCP)Microsoft, Cisco, Vmware
  • Exceptional communication skills
  • Ability to demonstrate organization and documentation skills
  • High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
  • Professional appearance and attire
  • Resourceful, well organized, highly dependable, efficient and detail oriented
  • Authorization to work in the U.S.
  • 4 year Bachelor’s degree or significant field experience and certifications
  • Reliable personal vehicle

EOE

** IMPORTANT** Please send BOTH a cover letter and copy of your resume; your resume will not be considered without both. If you are not a local candidate, please let us know in your cover letter what you like about Durango, CO , and why you want to relocate here! No calls or walk-ins. Please spell check.

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To apply for this job email your details to marketing@thinknettech.com

CONTACT US

888.98.THINK
970.247.1885
3067 Main Ave. Durango, CO

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