Posts in Community

Help Your Business and Your Community this Earth Day

April 10th, 2019 Posted by Best Practices, Community, Devices, E-Waste, Services 0 thoughts on “Help Your Business and Your Community this Earth Day”

At Think we value the beautiful area we live in, the growing community we support, and the businesses we serve. So, to celebrate this Earth Day (April 22), we want to share with you an easy way to help all three: eRecycling.

Put simply, eRecycling is the recycling of computers and other electronic equipment.

As our businesses become more reliant on technology, and as technology continues to evolve, we can easily end up with a collection of outdated printers, keyboards, monitors, phones, and other bits of tech. These usually occupy the corner of some office or closet, collecting dust and spiderwebs. While you don’t want your business hampered by outdated tech, it doesn’t have to waste space in your office either.

Various components in computers and other electronics can be recycled and used to build new machines. This reduces the need for new components, which helps us preserve and stretch our natural resources. It also means less material in our landfills and less stress on our local environment.

Recycling also helps support our local recycling center, which means supporting local jobs.

And your business benefits by clearing out the clutter and making room for equipment that supports your growth and success. (A tech replacement plan makes this process easy and simple.)

This Earth Day is a great chance for you to do something good for your community, the environment, and your business.

You can learn more about our Durango Recycling Center here.

Celebrating National Puppy Day

March 18th, 2019 Posted by Community, Staff 0 thoughts on “Celebrating National Puppy Day”

At Think our four-legged friends bring our staff unconditional love and lots of laughs. Every once in a while, you will catch one here at the office. Having them around keeps life interesting and gives everyone a chance to scratch an ear or throw a toy during the day, which studies show helps make for a happy office. Not that we need studies to tell us that. Since March 23rd is National Puppy Day, we thought this would be the perfect opportunity to share some of that happy with you. Here are some adorable (if we may say so ourselves) pictures of our furry friends as puppies.

Gracie: She’s a huge party girl. She’s super playful and loves to be chased.

 

Andy: She’s very friendly and loves to “bump” people with a hip to get their attention.

 

Sawyer: Who was tuckered out from enjoying a nice day outside.

 

Bayley (top) and Pic (bottom) – Playful pups who enjoy sharing a home.

 

Bandon: He’s a big fan of people food. Even when it’s on someone’s desk!

 

Squeety (top) and Blue (bottom) – Talk about some snuggly pups!

 

Porter (left) and Annie (right). Annie will do anything for a treat. Porter is pretty sure he should still be a lap dog, even though he’s 80 lbs now!

Think CEO Melissa Glick Receives Morley Ballantine Award

March 4th, 2019 Posted by Awards, Community 0 thoughts on “Think CEO Melissa Glick Receives Morley Ballantine Award”

Melissa Glick, CEO of Think Network Technologies, received the prestigious Morley Ballantine Award from the Durango Chamber of Commerce. Morley Ballantine was a philanthropist, a business owner, a community activist, and a mentor to many.  She campaigned for women’s equality issues such as equal pay for equal work, protection from workplace harassment, and the right to choose. She was a truly impressive member of our community who has left a lasting, positive impact through all her good work.

The award is given to one recipient every year and is selected by the previous winners of the award. The Morley Ballantine Award winner must exhibit excellence in business, demonstrate initiative and creativity, and enhance the stability and improvement of her community.

“It’s such an honor to be recognized alongside all the other amazing women of the Morley Ballantine Sisterhood.  To me, this award is about confidence.  It’s about finding that confidence within yourself to do something bold, and then helping other women find their confidence.  When you show someone that you think she has value, you can transform her life,” said Glick.

Glick is CEO and Co-Owner of Think. Her 20+ year career includes work across diverse industries including marketing, real estate, and now IT management. Working her way up from receptionist to CEO is a dream fulfilled. Glick attributes her success to a combination of hard work, perseverance and perfect timing. Glick is also Co-Founder of the Professional Women’s Network of Durango. Glick was moved to make a change in her community, so she took action. Five years later, the organization has 400 members and has produced over 50 events with one mission in mind; empowering women to rise and achieve more together. Always building her professional skills, Glick credits past mentors as well as family, in providing her with solid values and strong business acumen.

For more information about this topic, please email us.

To learn more about Morley C. Ballantine and her contributions to Colorado, click here.

blog header image engineer's week

Celebrating Engineer’s Week

February 12th, 2019 Posted by Best Practices, byod, collaboration, Communication, Community, Managed Service Provider, Services 0 thoughts on “Celebrating Engineer’s Week”

Engineer’s Week is February 17th – 23rd, and here at Think we’re pretty excited. In part, because engineering is a huge part of what we do and who we are, but also because engineering is amazing. This is the perfect chance to shine the spotlight on some of the wonderful things engineering has helped us accomplish as well as recognize the dedicated engineers who’ve made them possible, throughout the world and here at Think.

When most people think of engineering, their minds go to fantastic bridges and skyscrapers, which makes sense. Structural engineering makes a splash, because we get to see and use bridges and buildings.

But we have some pretty amazing engineering feats happening right here at Think as well, and some pretty amazing engineers making them happen.

Dan Palmer, Network Engineer, recently received Cisco Certification CICD-Implementing Cisco Collaboration Devices.  By obtaining this certification he has demonstrated knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.  This means that he’s ready to help businesses take advantage of systems that facilitate unified communication in offices large and small, from VoIP voice services, visual voicemail, instant messaging, chat, and presence.  Dan sought out this certification because it’s important to him (and to all of us at Think) to provide the best possible support for our customers in all the services we offer. He’s currently working with a new client to set up the communication services that will support their business’s needs and help make communication easy and efficient. Dan is dedicated to doing what it takes to provide the experience our customers are looking for, and we’re happy to celebrate him and all he does.

Some of Dan’s favorite engineering marvels are The Hubble Telescope and NASA’s Voyager. Honestly, it doesn’t get much cooler than seeing galaxies that are billions of light years away and visiting distant parts of our solar system.

Darrell Brooks, Director of Network Infrastructure, recently earned his certification as an Information Systems Security Professional (CISSP). This is one of the most highly regarded certifications in this area, and it allows Darrell to help businesses take care of their security from a business perspective as well as a technological perspective. This is a vital step in information security, because even the most advanced technological security solutions can be undermined by inefficient or incomplete policies and procedures. And all the best intentions in the world can’t compete with well-trained and educated employees.

Darrell chose to pursue this certification because it was important to him to have a more complete skill set that allows him to support our clients on multiple levels. Every business, no matter the size, needs information security. And every business has the opportunity to create policies and procedures that will keep the core of their business secure, stable, and successful regardless of the ways technology and technological threats evolve.

One of Darrell’s favorite engineering marvels is the Internet, because it allows us to access knowledge that wouldn’t have been available in the past. Want to see the pyramids? You can do it from your living room. Need to do a home repair project, but don’t know how? There are videos for that.

To Dan, Darrell, and all of the engineers of the world, we want to extend our thanks. You’ve made the world a better place for so many people and in so many different ways. It doesn’t get any more worthy of celebration than that.

Butterfly Code Mural

Think Spearheads Mural to Beautify North Main

October 31st, 2018 Posted by Cloud, Community, Managed Service Provider, Press Release 0 thoughts on “Think Spearheads Mural to Beautify North Main”

Think partnered with artist Mariah Kaminsky and Mountain Middle School students to complete a mural, titled “Butterfly Code”, on the alley wall behind Think at 3067 Main Avenue in Durango in an effort to beautify the North Main neighborhood. Think was awarded the City of Durango’s Durango Creates! grant in September, which provided funding for the mural.

The mural, which spans the entire alley-facing wall of Think’s headquarters, measuring roughly 20’x25’, features two butterflies in a blue sky with clouds. The butterflies represent change. The wings of one butterfly depict circuit board patterns and the wings of the other butterfly display binary code, long strings of zeros and ones. The clouds symbolize “cloud technology” and the movement toward cloud technology in the future.

Butterfly Code Mural

“The imagery shows the harmony between technology and nature – a nod to our business as a technology company and our commitment to the environment and community. While the two can seem to be at odds with one another, Think promotes getting outdoors and a healthy work-life balance,” said Melissa Glick, Think CEO.

The “Butterfly Code” mural was completed October 26th and an informal unveiling celebration took place October 30th with the City of Durango Public Art Commission, Mariah Kaminsky, Mountain Middle School, and other businesses and community members in the North Main neighborhood.

Butterfly Code Mural

“The alley sees significant pedestrian traffic, including many students from Mountain Middle School who will enjoy the artwork. We hope the mural will bring more visitors to North Main and boost the economy as a result. We are thrilled to participate in cleaning up the neighborhood,” Glick said.

Think Network Technologies is an award-winning IT solutions provider based in Durango, CO and servicing the Four Corners, specializing in managed services, enterprise solutions, cloud solutions, and IT consulting. Since 2003, our local, family-owned business has become the outsourced IT department and trusted adviser for over 100 businesses. With offices throughout the Southwest, Think is strategically positioned to serve the Four Corners region.

Photo credit: Mariah Kaminsky & Mountain Middle School

Network Security

Layer Your Security Like a Bean Dip

October 11th, 2018 Posted by Cloud, Community, Data, Desktop, Hosted Services, Managed Service Provider, Services, Staff 0 thoughts on “Layer Your Security Like a Bean Dip”

What is Network Security?

Network security is any activity designed to protect the usability and integrity of your network and data. It includes both hardware and software technologies. Effective network security manages access to the network and targets a variety of threats to stop them from entering or spreading on your network.

The Layered Approach

Like a bean dip, your security should be layered. Network security combines multiple layers of defenses at the edge and in the network. Each network security layer implements policies and controls. Authorized users gain access to network resources, but hackers are blocked from carrying out threats.

The layered security approach is a simple concept: the more hoops a hacker has to jump through, the less likely they are to be successful. The trick is to create a layered bean dip with the right consistency so your chip doesn’t break off. In other words, while you want hackers to have a hard time breaking into your systems, you want to keep your security simple and seamless for users.

6 Layers of Security

1) Response Plan – The first layer, the foundation, is the response plan. In the event of a breach, having a clear response plan in place will help ensure that you address all of the necessary pieces of remediation. Without a plan, you are more likely to miss something as you hastily try to patch holes, leaving your company still vulnerable.

2) Monitoring & Alerting – The second layer is monitoring and alerting. Monitors to help ensure complete coverage of a solution and the networks on which it runs and alerts help ensure that system failures and other issues are dealt with quickly. Without monitoring and alerting, you may never know a hacker has infiltrated your system.

3) Data Encryption & User Permissions – The third layer is like the lettuce and tomato – two ingredients that combine to make one layer. Data is most likely the most important piece of your business, so data encryption and user permissions are essential layers of security.

4) Applications – Data lives within applications, so naturally this is the next layer of security. Ensuring access to applications is accurate and limited, in addition to practicing secure coding methods will help protect your application layer.

5) Operating System – Applications are usually accessed from a desktop, laptop, tablet, or mobile device – so it’s important to make sure these devices are secure. Antivirus software, security policies and patching add security to operating systems.

6) Network – The last layer is the network. Setting up firewalls, intrusion detection systems and user authentication technologies are a few ways to protect your network from potential hackers.

The Bottom Line

Layers of security make your network safer. The better you layer your approach, the safer your network will be.

We Can Help

You need to work with someone who is keeping their eye on the shifting technology landscape – it’s worth working with a trusted adviser to navigate the options, especially when money is a consideration.

Think Network Technologies offers a variety of IT solutions and services. For more information about how we can optimize network security and support your business, contact us.

Why Outsource?

Why You Should Outsource Your IT Support

September 13th, 2018 Posted by Cloud, Community, Data, Desktop, Hosted Services, Managed Service Provider, Services, Staff 0 thoughts on “Why You Should Outsource Your IT Support”

Why Outsource?

Virtually everything is connected to data. How your business manages data continues to gain importance – as technologies evolve and become more sophisticated it is imperative for your business to have a strong grasp on its IT strategy. However, for many small to medium sized businesses (SMBs) it is not practical to manage IT efforts in house. There are several key benefits to outsourcing IT support.

7 Reasons to Outsource IT Support

  1. Reduce IT Costs – Qualified, full-time, in-house IT professionals are expensive. The number one reason to outsource your company’s IT support is to lower costs. By outsourcing, you can spend less money on full-time resources and focus your budget on specific IT needs and projects.
  2. Free Up Internal Resources – By outsourcing IT support to a third-party provider, you can free up internal resources allowing them to focus on the growth of the business while your outsourced team focuses on technology.
  3. Compete with Larger Businesses – Resource and budget limitations often prevent SMBs from having an effective, in-house IT team, making it nearly impossible to compete with large businesses that have the budget to maintain their own IT services and systems. By outsourcing your company’s IT to qualified IT professionals, you can create a more even playing field.
  4. Reduce Your Risk – When you shift your IT to a third-party provider, you offload some the infrastructural risk that comes with it. When you share the risk, your company can become more agile, dynamic, and flexible, which will help you deliver a better product/service in the long-run.
  5. Offload Compliance & Security – Outsourced IT support will handle compliance and security tasks, so you won’t have to worry about things like keeping your firewall up to date or whether or not your workstations have been audited for compliance and security. A qualified Managed Service Provider (MSP) will minimize the risks associated with maintaining sensitive data for your business.
  6. Access Top-Level Experts – Most SMBs don’t have the budget to hire a panel of IT experts to guide you through the changing world of big data. When you outsource your IT support, you gain access to highly qualified and certified engineers that will help your company stay competitive.
  7. Get 24/7 Support – Outsourced IT support can provide after-hours, weekend and holiday emergency technical support, taking the stress and responsibility off of your team if something goes wrong. Technology should function effectively 24/7 – working with an outsourced team can provide peace of mind.

Immediate & Long-Term Benefits

By partnering with an IT team, your business can reap immediate and long-term benefits. It’s important to weigh the pros and cons of outsourcing your company’s IT needs. Think of both short term and long-term goals, needs and considerations. However, there are more reasons now than ever to outsource your company’s IT needs.

We Can Help

Think Network Technologies offers a variety of IT solutions and services. For more information about how we can support your business, contact us.

IT Budget

It’s Budget Planning Season

September 13th, 2018 Posted by Cloud, Community, Data, Desktop, Hosted Services, Managed Service Provider, Services, Staff 0 thoughts on “It’s Budget Planning Season”

Q4 is Just Around the Corner

With Q4 just around the corner, it’s time to implement this year’s remaining IT projects and start planning your IT budget for next year.

Now is a good time to communicate and gain consensus for next year’s IT budget and strategy. IT projects are more easily justified at budgeting time when everyone knows their purpose, impact and objectives than if budget season is the first time anyone hears of it.

If you don’t already have an IT strategy, use the budgeting period as an opportunity to develop a strategy that’s presented immediately before your budget. If you have a cohesive and well-conceived plan, the money to execute that plan is less likely to be questioned. Anticipate capabilities that will be affected if you are required to make significant reductions to your IT budget.

Where to Focus Your IT Budget

As you plan for next year, here are 10 budget must-haves for many IT departments:

  1. Extra licensing fees – When new employees come through the doors, it’s important to be ready with the tools for them to get the job done, including extra licensing fees. This should cover productivity software, antivirus/malware (if you run a Windows platform), Exchange licenses (again, if you run a Windows platform), and any other piece of software necessary for business operations.
  2. Emergency hardware replacement – No matter how careful you are, no matter how well you’ve evaluated, deployed and administered your company’s hardware, it will eventually need to be replaced. Hardware replacement can be expensive and it’s important to have an emergency fund wrapped into your budget.
  3. Mobile technology – Mobile technology continues to become increasingly important. You should allocate a portion of your budget to cover mobile, if you haven’t already done so. This might be in the form of covering the cost of devices or data plans.
  4. Upgrades – Software and hardware need to be frequently upgraded. If you’re running outdated versions of your productivity software or outdated hardware, it’s a good idea to consider upgrading. Make sure your IT budget is prepared to upgrade software and hardware when necessary.
  5. Staffing needs – If your business expects to grow so much that you have to expand your IT staff, you will want to be prepared. Think can help with outsourced IT needs to help save money for your business.
  6. Cloud solutions – Cloud solutions can be in the form of a third-party solution or an onsite cloud solution. Either way, you will need room in your budget not only to deploy new cloud solutions, but also to expand existing cloud solutions.
  7. Software – Beyond purchasing updates for existing software, at some point you’re going to need to purchase new software or SaaS (software-as-a-service). New software will ultimately help your staff become more productive.
  8. Training – Technology is constantly evolving and tech standards from five or 10 years ago may no longer be relevant. Proper technology training could be imperative to keeping your company’s data secure.
  9. Data pipe – Who pays for your connection to the internet? Who pays for the failover connection? Who is responsible for the cost when your connection needs an upgrade? The answer to those questions is most likely “Your budget.” If your business depends upon an internet connection, you need a backup, even if it’s significantly slower.
  10. Data protection solution – Your business needs to have a solid, reliable backup solution deployed so that, should disaster strike, you can recover. Even if you happen to roll your own backup, you will still need to ensure that the backup hardware you use is always in working order and that there is a secure location to house the rotating drives.

Use IT or Lose IT

Now is the time to use your IT budget for remaining projects. If you’re not sure where to use your funds, take another look at the list above.

Or get in touch and our expertly trained engineers can discuss the best IT strategy for your business. We’re passionate about helping your business succeed!

Internet of Things

Buzzword Breakdown: “Internet of Things”

August 10th, 2018 Posted by Cloud, Community, Data, Desktop, Hosted Services, Managed Service Provider, Services, Staff 0 thoughts on “Buzzword Breakdown: “Internet of Things””

What is the “Internet of Things”?

The Internet of Things (IoT) refers to the connection of devices that send and receive data through the Internet. Any stand-alone internet-connected device that can be monitored and/or controlled from a remote location is considered an IoT device.

Cars, appliances, lighting, fitness trackers, healthcare and home security can all be connected through the IoT since they contain sensing devices that talk to other machines and trigger additional actions. As smaller, more powerful chips are developed and integrated into devices, the IoT will continue to grow.

Internet of Things
There are 7 main IoT characteristics:

  1. Connectivity – Devices and sensors need to be connected to an item, to each other, actuators, a process and to the Internet or another network to be part of the IoT.
  2. Things – A connected device is only an IoT connected device when “things” (i.e., endpoints) are uniquely addressable, using an IP address or Uniform Resource Identifier.
  3. Data – Data is the glue of the IoT; the first step towards action and intelligence.
  4. Communication – Devices get connected so they can communicate data and this data can be analyzed.
  5. Intelligence – Intelligence is the ability of IoT devices to gather data analytics.
  6. Action – This can be manual action, decision-making or automation.
  7. Ecosystem – The place of the IoT from the perspective of other technologies, communities, goals and the picture in which the IoT fits.

The Internet of Things is Not a “Thing”

The IoT consists of many devices, but also an ecosystem of related processes and other technologies. The IoT includes the hardware, software, connectivity and communication protocols, middleware and much more. The IoT also encompasses many processes and technologies, including big data, analytics, cloud, edge computing or fog computing, IoT platform software, IoT gateways, and more.

Security & Privacy

As devices become more connected within the IoT, security and privacy are a primary concern. Despite these concerns, IoT adoption continues to grow. In fact, smart speaker adoption in the U.S. grew 54% from December 2017 to February 2018, according to a 2018 comScore survey.

4 Tips to make your IoT more secure:

  1. Evaluate your security settings – Examine the settings, especially security settings, and select options that meet your needs without putting you at increased risk. If you install a new version of software or if you become aware of something that might affect your device, reevaluate your settings.
  2. Ensure your software if up-to-date – Patches are software updates that fix a particular issue or vulnerability within your device’s software. Make sure to apply relevant patches as soon as possible to protect your devices.
  3. Connect carefully – When a device is connected to the Internet, it’s also connected to millions of other computers, which could allow attackers access to the device. Consider whether continuous connectivity to the Internet is needed.
  4. Use strong passwords – Some Internet-enabled devices are configured with default passwords to simplify setup. These default passwords can be easily found online, providing limited protection. Choose strong passwords to help secure your device.

Questions?

Think Network Technologies offers IT Consulting services to can help your organization keep systems and information secure. For more information about this topic and how we can support your business, contact us.

Sources: US-CERT, Business Insider, i-SCOOP

Newest Team Members

A Look Behind the Scenes

July 19th, 2018 Posted by Cloud, Community, Data, Desktop, Hosted Services, Managed Service Provider, Services, Staff 0 thoughts on “A Look Behind the Scenes”

Meet the Team Members Who Run the Show!

At Think, our close-knit team members work in harmony with our innovative business solutions to fuel success. In order to take care of our business we must first take care of our employees and we believe that fostering a positive culture in the workplace will extend to positive interactions with our clients. We work hard and we play hard – we like to have fun!

We truly value our employees and it goes without saying that we also value our employees’ families – they are the force and support behind our talented team. That said, we want to introduce the Think team members that really run the show – our employees’ pets! If you stop by our office, you might even see some of them taking care of “business”…

Think Org Chart

CONTACT US

888.98.THINK
970.247.1885
3067 Main Ave. Durango, CO
101 W. Main St. Farmington, NM
7483 E. Visao Dr. Scottsdale, AZ
5700 Washington St. Denver, CO

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