Posts in Communication

Phishing

How to Avoid a Phishing Attack

July 10th, 2018 Posted by Best Practices, Cloud, Communication, Devices, Internet, Security 2 thoughts on “How to Avoid a Phishing Attack”

90% of Data Breaches Involve a Phishing Attack

First things first – what is phishing? Phishing is an email technique used to fraudulently obtain sensitive information. Phishing emails are designed to look like they’re from a brand or institution you trust. They typically prompt you to download malware (malicious software), click on a link that redirects you to a malicious website or enter personal information. This can enable hackers to steal your identity, breach your employer’s systems, and more. The best way to defend yourself against phishing attacks is to identify phony emails before you click on them.

5 Tips for Identifying Phishing Emails

  1. Who’s the real sender? – Make sure the organization’s name in the “From” field matches the address between the brackets. Watch out for addresses that contain typos in the organization name (think amaz0n.com).
    Phishing - Who's the real sender?
  2. Check the salutation – If you do business with an organization, the first line of the email should contain your name. Don’t trust impersonal introductions like “Dear Customer.”
    Phishing - Check the salutation
  3. Use your mouse hover – Hover over an email link to see the full URL it will direct you to. Do not click the link – just hover. If the address isn’t where you’d expect it to go, don’t click it. Check all the links – if the URLs are all the same, it’s likely a phishing email.
    Phishing - Who's the real sender?
  4. What’s in the footer? – The footer of any legitimate email should contain, at minimum, a physical address for the brand or institution and an unsubscribe button. If either of these items are missing, it’s probably fake.
    Phishing - What's in the footer?
  5. Look for other content clues – Does the content have spelling and grammar errors, ask for personal or sensitive information, convey a high sense of urgency and/or privacy, offer incentives through threat or reward, or contain links or attachments? These are all clues pointing toward a phishing email.

When in Doubt, Delete

If something seems off, delete the email. If it’s not fake, the sender will contact you another way or send the message again.

We Can Help…

Think Network Technologies offers IT Consulting services to can help your organization keep systems and information secure. For more information about this topic and how we can support your business, contact us.

Source: Webroot Inc.

Server

Rising Temperatures, Rising Server Threats

June 13th, 2018 Posted by Best Practices, Cloud, Communication, Devices, Internet, Security 0 thoughts on “Rising Temperatures, Rising Server Threats”

Why is it important to monitor server room temperatures?

With temperatures on the rise, server threats also increase. When servers overheat they can shut down. Whether you’re running a huge data center or a server room with just a few servers it is important to monitor room temperature to prevent downtime, loss of productivity and ultimately loss of revenue for your business.

Monitoring your servers’ temperature information is a starting point. However, monitoring the room temperature is a more proactive approach and will add another layer of security to ensure your server never reaches high temperatures. Monitoring the room temperature will provide an early indication if something is wrong, so you have enough time to react early and avoid serious problems.

5 benefits of monitoring server room temperature

  1. Prevent downtime – Temperature monitoring sensors and software will allow you to configure alerts that notify key personnel via email or text message if and when temperatures reach predefined thresholds so that someone can take action. Excessive temperature is one of the leading causes for having to replace hardware, and in most cases, it is easily prevented.
  2. Ensure efficient airflow inlet and exhaust – Placing temperature sensors on the front and back of your server racks will allow you to measure the temperature of the air going in and coming out of your servers. This is important to know to make sure cold airflow is not being mixed with hot air circulating in the room, as well as to ensure hot air exhaust from your servers is within the proper ranges. Airflow sensors can monitor the presence of airflow into your server room and will alert you if it stops.
  3. Reduce power consumption and increase energy efficiency – If you are actively monitoring the temperature in your server room, you should be able to identify trends and baselines. This data should indicate if your AC unit is able to keep up with the load and if there are cost savings to be had. Many times, room temperature will be set lower than necessary to compensate for not knowing exactly how effectively your servers are being cooled.
  4. Server room planning and scaling – Using the data collected from your temperature monitoring sensors, you will have insight into the cooling loads and airflow distribution of your current layout. You can use these insights to plan for the additional heat load of adding new equipment and how to maintain a proper layout for best airflow.
  5. Extend the life of your equipment – Last but not least, maintaining the proper server room temperature range will help extend the lifespan of your equipment by preventing excessive temperatures going unnoticed and causing unnecessary wear on your equipment. Short spikes of excessive temperatures can reduce reliability and can lead to hardware failure months later.

How do you monitor your server room temperature?

There are many vendors that offer physical sensors for measuring not only temperature, but also humidity, power, flooding and more. Think Network Technologies can help your business implement a server temperature monitoring solution. Contact us today to learn more.

Sources: enviromon.net, Paessler Blog

business email phone encryption

Encryption for Email and Phone Security

January 4th, 2018 Posted by Best Practices, Cloud, Communication, VoIP 0 thoughts on “Encryption for Email and Phone Security”

To Encrypt or Not to Encrypt:

What is email encryption? Why would you use it? What about security for your business phones? Are you protecting sensitive data?

Today I want to jump into a topic that most of Think’s competitors seem to be missing. I walk into businesses every day that are not taking the necessary steps to protect patient, client, customer, and employee information. Email encryption is a simple a la cart service that Think Network Technologies provides.

HIPAA, PCI Compliance, and Email Encryption

Why does it take the urgency of regulatory requirements (HIPAA Compliance, PCI Compliance, or other laws) to get a company to purchase a product that is a socially and ethically responsible business practice? Encrypted communication should be a standard piece of every company’s infrastructure in 2018.

This topic came to light for me recently when I had a lawyer I was working with on a project send me an email. It was addressed from johnsmith@gmail.com. (Names have been changed to conserve the privacy of individuals in this story.) I was in disbelief and appalled that an attorney was utilizing a Gmail account, so I decided to look into whether or not it was even legal.

What I found was that it does not comply with the new American Bar Association guidelines, and in some cases can actually be a breach of attorney-client confidentiality. Take a moment to consider your own methods. How do you handle potentially sensitive information? Are you sending personal health information over an insecure connection? Are your client phone calls secure?

encryption email phoneVOIP and Phone Encryption

The key to ensuring secure voice communication is to use VOIP (Voice Over Internet Protocol). Even using VOIP it is very important to understand the difference between transport encryption, and end to end encryption. Popular services like Skype and Google Voice can’t guarantee compliance and privacy. They may be cheap and easy to use, but you need to consider the consequences of having those communications intercepted. Would the cost of a privacy breach be worth the “convenience” of using a free service?

The Electronic Frontier Foundation has created a simple and short guide detailing secure communications. You can read the details here. No time for that? It’s okay, because we have you covered.

Secure Communications Solutions

Think Network Technologies has a full suite of cost-effective solutions for health care providers, legal firms, manufacturing, financial organizations, and many other companies who are mandated to utilize encrypted communications. We also have options for our clients who want to be responsible when sending client, employee, and confidential information via email. Let Think Network Technologies secure your communications today with our Secure Communications Suite of products.

Get in Touch!

Are you not sure whether you are in compliance? Are you interested in an audit of your business practices? Call or email today for a consultation.

Cisco Spark Demos

September 13th, 2017 Posted by Best Practices, Communication, Data, Devices, Networks, Newsletters 0 thoughts on “Cisco Spark Demos”

Communication is about more than simply being able to dial or send a message to employees or partners. It’s about being able to message, meet, and call instantly in a way that strengthens relationships and increases productivity.

And now communication needs to be agile. Mobile. Collaborative. All thanks to mobile devices and evolving innovations in infrastructure and applications for voice, video, messaging, and content sharing. The Cisco Spark service makes instant communications and live meetings possible through a deeply integrated set of industry-leading communications tools for an unmatched collaboration experience—that only the Cisco cloud can deliver.

Message. Meet. Call.

With the Cisco Spark solution, you can:

Message: Business messaging lets you prepare, share, and iterate on content. Enjoy 1:1 and team messaging in virtual rooms with persistent content and context for team interactions. Cisco Spark services break down communication barriers and make it incredibly simple to work with anyone.

Meet: Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after the meeting. It’s easy to schedule or join a meeting at the main office, a branch office, at home, on the road, or from a room-based video system. Every meeting is video-centric. Users shouldn’t have to think about what type of conferencing they need before scheduling; after all, it’s just a meeting.

Call: The service enables voice and video communications via mobile, desktop, and room-based devices. Simply connect your existing PSTN1 services to Spark to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

 

Designed for the Way You Do Business

The Cisco Spark service delivers a powerful set of communications services for all the ways you need to communicate. Maybe you’re a startup business with an ad hoc solution, or you have an outdated key system or PBX and want to upgrade. Perhaps you’ve already made the move to IP or deployed a cloud-based service and want to expand your capabilities even further. Cisco Spark will take your communications to the next level by providing the benefits of a complete business collaboration service for everyone in your company: one service, one experience, for everyone.

 

The Next Step

To learn more about how the Cisco Spark service can transform your communications, please contact the Think specialists to schedule a demo! Contact our sales team at sales@thinknettech.com if you would like to schedule or hear more about the Cisco Spark Board.

CONTACT US

888.98.THINK
970.247.1885
3067 Main Ave. Durango, CO
101 W. Main St. Farmington, NM
7483 E. Visao Dr. Scottsdale, AZ
5700 Washington St. Denver, CO

JOIN OUR TEAM

Join our team of hard-working, fun-loving, technology experts.

View Careers

CONNECT

FacebookTwitterInstagramLinkedIn

Copyright 2017 Think Network Technologies, LLC. All rights reserved.